In short
- Email us with what happened and what you would like us to do.
- We reply within 3 working days, and give a full answer within 15.
- If you are not happy with the answer, a director reviews it.
01How to complain
Email international@applyuniversity.com with “Complaint” in the subject, or reply to any email from us. Please include:
- your name and the email address you use with us
- what happened, and when
- what you would like us to do
You can complain in any language you are comfortable with; we may use a translation tool to read it.
02What happens next
- Within 3 working days we confirm we have your complaint and tell you who is handling it.
- Within 15 working days we send you a full reply explaining what we found and what we will do. If we need longer, we tell you why and when to expect it.
- If you are not satisfied, reply and a director who was not involved will review it and respond within a further 15 working days.
03Taking it further
- About how we handle your personal data: the Information Commissioner’s Office.
- About a university’s decision or service: that university’s own complaints process.
- About a visa decision: the routes explained on gov.uk.